YOUR DELIVERY OPTIONS
We know how important it is to get your delivery to you as quickly and conveniently as possible. We currently use DPD, UK Mail and Royal Mail.
Our delivery options are summarised in the below link; please select the option that suits you best at the checkout page.
All orders are dispatched within one working day from receipt of your order. All next day delivery orders received by 3pm are dispatched the same day when possible.
Orders placed on a Friday will be dispatched at the latest by the following Monday, though we will endeavour to have them dispatched on the Friday itself.
Please note times specified exclude weekends and bank holidays.
Royal Mail Tracked 24 hour service - This is a UK wide next working day delivery service with online tracking included (SMS or e-mail notifications) so you can keep tabs on your parcel's progress.
Royal Mail Tracked 48 hours service - This is a UK wide 2 day delivery service with online tracking (SMS or e-mail notifications) so you can keep tabs on your parcel's progress.
Standard Royal Mail 2-3 Day Untracked Service - This is a UK wide 2-3 day delivery service. This is NOT a tracked service, customer will receive notification upon shipping but will not be able to track parcel's progress.
Click & Collect - Same delivery options as above apply to this service, however you have the option to pick up your order from over 4,000 locations UK-wide
CAN I TRACK MY ORDER?
Yes, you will receive an e-mail when your order is dispatched, with your tracking number and a link to the tracking website.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to over 50 countries, including:
UK & Europe: United Kingdom, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
USA & Rest of the World: United States, Australia, Brazil, Canada, China, Hong Kong, India, Japan, Kazakhstan, New Zealand, South Africa, Singapore, South Korea, United Arab Emirates, Taiwan and many more.
We ship to almost every country on the planet, but if your country is not listed at checkout please contact us at firstname.lastname@example.org and we can almost always arrange for delivery.
Any issues on international delivery please get in touch at email@example.com or our live chat Monday - Friday 10-4pm.
HOW DO CUSTOMS AND IMPORT CHARGES WORK?
When shipping within the EU no duties are applied.
For any countries outside of the EU, all relevant customs or import duties are the sole responsibility of the customer. For imports of ‘de minimis’ value duties do not apply. For some countries these ‘de minimis’ values are adequately high that no duties will apply to most order sizes; e.g. USA $800, Australia $1000AUD, South Korea KRW 150,000. Please check with your respective customs authority or visit www.gov.uk/goods-sent-from-abroad/tax-and-duty