Black Friday FAQ's

All our usual payment options will remain the same for Black Friday including Klarna, so you can buy now and pay later! Please be sure to double check your shipping address and billing address are correct before checking out. Some auto-fill options will send your order to the wrong address!

If you are experiencing payment issues please; ensure that all payment information is correct, ensure your billing address is correct or try a different payment method or card.

DO I NEED AN ACCOUNT TO SHOP WITH YOU?

No, you are able to check out as a guest. However, we recommend creating an account ahead of time so that all of your details are ready to go. You don't want to miss out because you couldn't type quick enough! 

ARE MY ITEMS RESERVED IF IN MY CART?

I HAVEN’T RECEIVED A CONFIRMATION EMAIL.  

Please keep an eye on your e-mail inbox, sometimes these e-mails will end up in your junk or still in the process of sending! If you still have not received an order confirmation within 24 hours of placing your and weren't taken to the order confirmation screen on-site, please check with your bank to see if the payment has gone through. If the payment has gone through, then please contact our Customer Service Team for help. It may just be that in all the excitement of our sale you made a mistake in your email address!

I’VE ENTERED THE WRONG EMAIL ADDRESS. CAN I CHANGE IT?

Don’t panic, we’ve all done it and we know Black Friday is very exciting! If you reached our confirmation page, then we will have received your purchase and will be getting it ready to send to you. 

Feel free to reach out to Customer Support Team via Live Chat with your correct details and they will amend it for you and resend the order confirmation. 

CAN I RETURN MY SALE ITEMS?

All items will be eligible for return and refund aside from items bought from the 70% off collection. These items are for final sale and therefore we are unable to accept any returns. If you have any questions regarding these items, you can reach out to Customer Support via email or Live Chat. If these items are deemed as faulty, we will be able to offer store credit. 

CAN I CANCEL MY ORDER?

If you REALLY want to cancel your order (we won’t be angry... just disappointed), please contact our Customer Service Team as quickly as you can using the subject title URGENT CANCELLATION followed by your order number. 

HOW WILL COVID-19 AFFECT MY ORDER?

Slower Responses:

Although most of us are WFH, we are still working hard and doing Whatever It Takes to respond to your queries quickly and efficiently! We are currently expecting very high numbers of orders and emails, but we will be working round the clock to respond to your e-mails and DMs as fast as we can.

Shipping and Delivery Times:

We've taken every necessary measure to make sure our logistical team at the warehouse are in safe conditions, from our side ALL orders are being processed as usual. Due to the high volumes of order over this period there may be slight delays on dispatch times.

Please also note that due to social distancing regulations delivery times may vary due to postal service disruptions as a result of COVID-19.

Returns

All orders currently have a 45 day returns period; this will remain the same for our Black Friday sale. For example, if you were to purchase from us on the 27th of November, you’d have until the 11th of January to register a return through our online returns’ portal - HERE